Dear Mr. Robertson- We
wanted to write this letter regarding the outstanding service we
received from Craig Whitlock. We met Craig at an Open House years ago
while we were starting our home search. Through
emails, Craig kept us updated the current market trends and great
articles about homes! When the time was right, we contacted Craig (who
remembered our meeting years ago) and he guided us through every step of
the process. Not
only is Craig a true professional, he has a warm and fun sense of
humor. We have enjoyed getting to know him and have experienced his
kindness and incredibly positive attitude. This
was our first home purchase and we trusted Craig in all aspects of the
experience. Craig is super knowledgeable and his guidance was
immeasurable. We would be very happy to refer Craig to our family and friends who are in need of a realtor. Craig is THE MAN. Best- Suzanna and Jean-luc Gignac
Dear Mr. Robertson: It
is our sincere pleasure to write this letter regarding the wonderful
service we received from Craig Whitlock. Craig has represented us since
we first moved to Los Angeles from San Diego over four years ago. When
we first contacted Craig, we were hoping to purchase a home in the
Westwood area. Unfortunately, the timing wasn’t right for us to
purchase a home, but Craig didn’t miss a beat. He helped us quickly
locate a rental that met our family’s needs at that time and helped make
our transition to Los Angeles a smooth one. Craig
stayed in close contact over these past four years, even helping us
find another place to rent, while also keeping us updated on the current
market trends and sharing helpful articles that applied to us. When we
were finally ready to purchase a home, Craig was there to offer his
guidance through every step of the process. Craig
is one of a kind in many ways. His professionalism is beyond compare.
He communicated with us quickly and if he wasn’t 100% sure on his
response, he would apply his due diligence and get back to us as soon as
he had an answer. We have trusted him in all aspects of our purchase
and he did not let us down. His positive attitude makes all the
difference and we will definitely contact him for the future sale of our
property and the purchase of our next. Craig has been a great asset to
us and we recommend him to every one of our friends who need a
knowledgeable and trusted Realtor. We couldn’t be happier with his
service to our family. Very truly yours, Andy and Laura Brayton
Craig - I'm sure that Judi has told you that I
happened upon a place in Encino. Judi had told me that you were a GREAT
realtor. You proved that she is a good judge of people. I couldn't
believe how quickly you jumped to my aid. I was very impressed by your
concern to help me out and by your TOTAL professionalism. I will
certainly remember you should I meet someone looking for a REAL agent. I
hope that I will be able to utilize your caring when I look to buy. Thank you so much, George Lowry
Dear Mr. Robertson: It
is with great pleasure that we write this letter regarding our
experience with Craig Whitlock, who was able to sell our condo on the
day of listing at $21,000 above listing price. On
a friend’s recommendation, I had reached out to Mr. Whitlock in 2014
and he prepared an extremely professional sales proposal. At that time,
we decided to continue to hold on to the property and see how the market
progressed. He continued to provide very non-intrusive updates over the
ensuing years and I reached out to him again in January this year. He
prepared another well-researched market analysis, and given the
circumstances, we decided to move forward with the sale. Throughout the
entire sale process, he remained very professional and “on it” regarding
every detail. His “can do” attitude really help assuage my concerns,
especially living so far away and being disconnected from the
on-the-ground issues that arise in the sale of a property. Furthermore,
he was able to finalize a deal that was well above the listing price
with no contingencies! This was an amazing achievement and spoke volumes
about his dedication to us, as his client. But, while this is an
amazing technical achievement, we personally were most impressed with
his high-level integrity throughout the process. He never accepted
shortcuts or compromised the process ever, to obtain a quick buck or a
higher margin. This is something commendable and hopefully we’re able to
work him again in the future, for this reason alone. As such, we highly recommend Mr. Whitlock for any future client…we certainly will be repeat customers. Sincerely yours, Snehal and Nirav Patel
Dear Ellen: I wanted to present a brief summary of our outstanding experience with Craig Whitlock who sold our home on Midvale Ave. in May. Craig
is the consummate professional and exceeded our expectations in every
way. His attention to detail and his responsiveness to our questions
and emails were superb. He is honest and forthright and his follow up
is impeccable. His
recommendation for the sale price resulted in multiple offers and an
accepted offer (which was $60,000 over sale price) within days of our
listing. His innovative approach to offering “sneak previews” prior to
the actual open house was brilliant. Craig
is by far the best realtor we have ever worked with. I highly
recommend him and would retain his services again and again. It was a
delight and pleasure to work with Craig. Sincerely, Marcia Colone and Jim Updegraff
Dear Ms. Bergeron - It is with great pleasure that we write
this letter to you regarding our selling experience with one of your
realtors, Craig Whitlock, who sold our west side condo in 11 days at
almost full asking price. Initially, we were simply 'testing' the
selling waters on the west side with a listing price in mind, but after
having met with Craig and having him affirm our suggested listing price
and explain the marketing strategy that he would implement to get this
price, we felt confident that Craig was the realtor for the job.
Craig's attention to detail, his wonderful marketing presentation, his
vast knowledge and experience in the west side condo market and his
positive attitude and great sense of humor were all assets that enabled
us to close escrow in a short amount of time and at almost full asking
price. Craig is the consummate professional
and we hope that Coldwell Banker considers itself very fortunate to have
him as one of its agents. We couldn't be happier with our selling
experience due to Craig's efforts and would highly recommend him to any
future potential client. Sincerely, Karen Schneeberger and Frank Mineo
Hello Ellen – I
had wanted to write earlier but have finally found a moment to let you
know how much my family appreciates the fine assistance provided by
Craig Whitlock in your office in the sale of our Condo in Westwood last
month. There
were three of we siblings on behalf of our mom involved in the process
and Craig extended great patience and professionalism to all of us from
start to finish. His desire to listen to our needs and dedication to
ensuring that we were always kept informed really helped to quickly
build our trust in him. He
implemented his pricing and marketing strategies methodically. His
negotiation skills were great and he guided us through two escrows
flawlessly which resulted in a sale price $31,000 beyond our asking
price. This is just beyond fantastic! My
family will never forget the great job he did for us and no doubt will
turn to him in the future whenever the need arises. We are happy to
recommend him to anyone who demands the very best in knowledge and
skill. Most sincerely, Shay Shamsian
Dear Ellen – My
wife and I are writing to express our appreciation for the excellent
manner in which Craig Whitlock handled the sale of our condo in
Westwood. Over the years, we have worked with many agents and never
have we experienced the level of professionalism and skill as we have
with him. We
met Craig a few years ago and while we were very impressed with his
positive personality and presentation, we weren’t ready to sell. Since
then, we moved to Florida so when the time finally came to sell, we had
to rely on Craig for everything to get the job done. From cleaning and
painting to staging and selling, he handled everything with extreme
expertise which quickly built our confidence in him. Most
important to us was the fact that he really listened to us outline what
was important to fully understand our needs and then came up with a
plan that fit our situation. He always maintained a close communication
which really helped to manage our anxieties. Craig’s price
recommendation proved to be right on target as we received multiple
offers resulting in a sale price that was 6% over our asking price. We
are happy to recommend Craig to anyone who is seeking top flight
service. It’s been such a pleasure to work with him and know that
anyone else who does same would enjoy the same experience. Sincerely, Michael
and Irene Schneider
Dear Ellen: It
is our pleasure to write this letter to you to express our sincere
appreciation for the excellent service that we received from Craig
Whitlock in your office. Not only had he helped us with the sale of our property but he also represented us in two previous transactions (one sale and one purchase) making three in all. Obviously that demonstrates how comfortable and satisfied we were to engage with and trust in his services on our long journey together. We
were impressed with his communication skills and the knowledge of the
market with his analytical view. Also, we liked how he presented
himself in a detail-oriented manner with confidence. He is well organized and does not neglect small items which can be easily missed by others. People often claim to possess these skills but typically fail to execute in their action. Craig fit the profile of what we expected from a real estate professional. We needed a person who would listen to our needs and wants and then deliver on their promised performance in order for us to achieve the highest value for our property. We know that property transactions can be lengthy and frustrating however we were completely overwhelmed by the amount of information that we had to deal with during the process. Craig really helped to ease our stress levels by explaining each step in detail with considerable patience. He always carried a positive attitude and sought the best solutions when we encountered unforeseeable obstacles along the way. When we had questions or concerns, he always made himself available. If he didn’t have answer immediately, he would do research to find one at the soonest. We
are happy to refer Craig to our friends because of his excellent
service as our listing agent. We wish him all the best and the further
success in his career. With warmest regards, Ken and Lisa Horimoto
Dear Ellen: It is with
great pleasure that I am writing this letter to you regarding the
excellent service provided by Craig Whitlock in your office. Even
before we started working with Craig, he was open to answering all of
the questions we had as a first-time seller (of our Condo at 2263 Fox
Hills Drive) in Los Angeles, California. We were
highly impressed with the structure and content of his first
presentation to us and felt comfortable that we would be in good hands.
It was his analytical approach, deep understanding of the market and
his genuine interest in helping us which led us to our decision to work
with him. Over the
next couple of months, Craig further increased our confidence in his
abilities by keeping us abreast of the developments on a regular
interval. Once we received the offers, Craig patiently worked with us
through the negotiation process and was able to get us a price 20K
higher than the asking price. His
ability to plan ahead and manage the details exceedingly well proved
valuable and helped us close the escrow within a short period of time.
We had faced a couple of unforeseen issues during the escrow but Craig's
experience was on our side and we were able to deal with them
successfully. Craig's
positive and productive mindset throughout this period was exemplary and
we are really happy that we decided to go with him as our listing
agent. I wish Craig all the best and will be glad to recommend him to
any potential future client. With regards, Helen Zeng
Dear Ms. Bergeron, My husband
and I moved to Los Angeles in late summer 2014 from New York City. We
knew we wanted to settle here in in sunny Southern California, so we
started to search the internet for property to purchase. We went to an
open house and met Craig Whitlock. Being new to the city, it was nice
to receive insightful information about LA and its real estate market
from Craig. Craig was
an agent with great expertise of the market, and throughout the entire
process he had incredible attention to detail and excellent
follow-through. This made the whole hectic process much easier than
expected! We are
extremely happy with our new home and the service that Craig provided.
We intend to continue our relationship with him in the future and look
forward to a long and mutually beneficial association. We would
whole-heartily recommend him to anyone who is seeking first rate
representation in the Los Angeles area. Sincerely, Lars and Kelly Heimsath
Dear Ellen: For a
couple of years Craig sent me his newsletter. I have found him to be
extremely knowledgeable about the real estate marketplace in Los
Angeles. He gave me
undivided attention on the phone. Craig kept me informed on the
marketplace. I was in the market for a condo and also I had a condo in
Brentwood to sell. I was considering selling the unit and then
purchasing a larger one in Brentwood. Craig and I
met a month or so ago. I decided that he was the right person to
continue helping me in my search for another condo. His insight and
market knowledge was so helpful in assisting me with my purchase
decisions. As soon as
the one I purchased was on the MLS, Craig emailed me to go over and see
it. An offer was made within a day or so. I had a short escrow of 24
days and throughout that period Craig was on top of all the moving
parts. Craig is
extremely organized, knows the legal issues in purchasing. I felt I had
a very smart Realtor on my side. There were a few issues during the
escrow and Craig was on top of each one. I highly
recommend Craig Whitlock to be your Realtor as he is extremely
trustworthy, smart and dots every I and crosses every T and is very
diligent with the entire process of the escrow. I am grateful and feel blessed that his newsletter found me. Best, Judi Hochman
Ms. Bergeron, It
is with absolute pleasure that I write to tell you what you likely
already know from many of your other clients, Craig Whitlock is a
superior broker who has an incessant passion and kindness that makes an
incredibly challenging process run as smoothly as possible. This
is our second time working with Craig, and the second time he came on
board like one of our own to ensure our interests were taken care of,
and more so that we were happy, comfortable and well informed the entire
time. He
is relentless in his pursuit of making the right deal, and handling it
all on the up-and-up. We continue to recommend him to anyone who will
listen and wanted to make sure you knew this as well. All the best, Rachel and Gregg Spiegelman
Dear Ellen: It
is with great pleasure that I am writing this letter to you regarding
the excellent service provided by Craig Whitlock in your office. Even
before we started working with Craig, he was open to answering all of
the questions we had as a first-time seller (of our Condo at 2111 So.
Beverly Glen Blvd.). We
were highly impressed with the structure and content of his first
presentation to us and felt comfortable that we would be in good hands.
It was his analytical approach, deep understanding of the market and
his genuine interest in helping us which led us to our decision to work
with him. Over
the next couple of months, Craig further increased our confidence in
his abilities by keeping us abreast of the developments on a regular
interval. Once we received an offer, Craig patiently worked with us
through the negotiation process and was able to get us a price close to
the asking price. His
ability to plan ahead and manage the details exceedingly well proved
valuable and helped us close the escrow within a short period of time.
We had faced a couple of unforeseen issues during the escrow but
Craig's experience was on our side and we were able to deal with them
successfully. Craig's
positive and productive mindset throughout this period was exemplary
and we are really happy that we decided to go with him as our listing
agent. I wish Craig all the best and will be glad to recommend him to
any potential future client. With regards, Kamalesh Jha
Dear Ms. Bergeron: We were
searching for our first home to buy when we met Craig Whitlock at an
Open House near the area where we lived. This was about four and half
years ago. As you are certainly aware, the process of home buying is a
long and tedious one and at times, the details of it could make the task
even more daunting and formidable than it needs to be. We were
both nervous and did not know much about the steps involved yet we both
felt instantaneously that Craig was the one who could lead us in the
right direction. We were definitely NOT WRONG in that respect. We feel
so lucky to have had him as our agent as we both think he is absolutely
the best real estate agent we could have possibly worked with. He knows
the market, answers questions as they come up and is patient beyond
belief. He is meticulous, thorough, very detail oriented, attentive to
client's needs and it rarely takes him more than a few minutes to
respond back to an email or voicemail - be it weekday, night or weekend. As our
search evolved over the course of time and as the market started to
change, we found him always in the forefront of that change. He was
always available to advise us and lend a helping hand. Prior to
purchasing our new property, we became interested in another home just
blocks away from it back in December 2012. We went
through the process in its entirety and that was when the true virtue of
a knowledgeable Realtor such as Craig became apparent to us. He worked
the entire process one step at a time, was extremely patient with us
and ventured through everything we needed from home inspection to even
handymen. He took all factors into account (including financial and
lifestyle) and explained everything in detail, from loan qualification,
to inspection, to improvement recommendations and estimated costs. As the
financial process during that escrow became somewhat entangled, Craig
even joined us in a few meetings we had with our lender to try
expediting the whole process. Ultimately,
we did not qualify for the loan. The value however of having someone
of his caliber and expertise became that much more apparent to us. Our
success at finally buying our new condominium home would have been
unthinkable without his diligent efforts on our behalf. Ever so
thoughtful, he even presented us with a binder complete with all the
details and records of the transaction so we would have the documents
available should we need them at some point in the future. We are both
happy and proud to strongly recommend Craig as a Realtor and general
advisor on housing-related topics to friends, family and anyone else who
may need assistance. Sincerely, Mehrdad Sarhangie and Niki Tadayon
Dear Ellen, I
recently had the pleasure of working with one of your colleagues; Craig
Whitlock, who helped me immensely in finding the condo I was looking for
in the Westside. I won't
take too much of your time here but I do want to say that I have never
seen anyone as focused, in charge, well-informed and just genuinely
dedicated to help a buyer go through the entire process of buying a
property, in a manner that was so smooth it was almost hard to believe.
I do not buy/sell properties often enough to claim I know how realtors
in general work but even without such vast experience in dealing with
realtors, I can say without a doubt that Craig is so good and so
committed to ensure the client is protected and guided throughout the
process that I would highly recommend him to anyone I know who is
looking to buy or sell a property. In short,
my experience was truly a pleasure working with Craig, it couldn't have
been better. I just wanted to share that with you. Sincerely, Azita Amini
Dear Ms. Bergeron: We're
writing to you to express how much we appreciate the terrific job that
Craig Whitlock did for us in selling our home. When my husband and I
decided to sell our condominium in Westwood, we both agreed that we
should interview at least 3 agents before making a decision as to who
would be our listing agent. Craig
provided us with a very impressive presentation and answered our many
questions. We were so impressed by his knowledge regarding the
marketplace and our neighborhood along with his very positive
personality, we decided on that first interview that he was the one for
us. He
constantly kept in touch with us regarding every showing, reviewed
market developments and then both analyzed and commented on them. He
also made us feel very comfortable with every step of the escrow
process. In particular, we really appreciated how he helped us to deal
with our HOA which really became quite difficult. In short,
we couldn't be happier with the service received. We were delighted
that the sales price was higher than our original asking price and it
certainly was way beyond our hopes. We will be sure to recommend Craig to any of our friends and relatives for we believe they couldn't find a better professional. Sincerely, Peter and May Chew
Dear Ms. Bergeron: Craig
Whitlock of your office was the listing agent on the recent sale of my
condominium in Westwood and I wanted to write and express my deep
appreciation for his excellent services. Over the course of the last
30-plus years, I have worked with a multitude of real estate agents with
respect to my personal residences, investment properties and
professionally on behalf of clients. In my view, Craig is simply the
very best real estate agent with whom I have ever worked. He proved to
be extremely knowledgeable regarding the real estate marketplace and
procedures, unfailingly professional in every respect and did such in an
exceedingly personable and optimistic manner. Perhaps even more
importantly, Craig kept me informed virtually each day regarding every
development in the process, personally attended every inspection and
handled the many issues that arose in escrow expertly and with great
finesse. Prior to
listing my condominium on October 25, 2012, Craig provided me with a
personalized written market analysis of my property, patiently discussed
this analysis and answered my many questions. He acknowledged my
concerns about the challenges in listing a property less than a month
before the holiday season, but, given my personal financial goals, he
was very reassuring that his marketing plan would be successful
nonetheless - despite what we both agreed was an 'aggressive' listing
price. The ultimate sale price was significantly higher than I
expected. Every
single representation Craig made to me regarding his plans for marketing
the property was performed and each at a level exceeding my
expectations. Just two examples are that he personally held an 'Open
House' each Sunday until the actual close of escrow and he
developed what I thought was a superb website showcasing my condominium
in the most positive possible light (https://www.youtube.com/user/craigwhitlock1). I would be proud to recommend Craig to any of your potential clients without reservation. Sincerely, Lawrence R. Clarke
Dear Ms. Bergeron: This
letter is to commend Craig Whitlock. To date, I have conducted three
transactions with him. The first two were leases on my property in 2011
and 2012. He provided renters of the best caliber in a time frame
exceeding the marketplace. He displayed good negotiating skills.
Although not required, he assisted me during the lease periods. Based
on those positive experiences, I decided that further transactions
moving forward would be done through him. Next,
Craig was my Realtor on the sale of my home. Besides the escrow being a
21-day escrow, there were other difficulties not directly related to
the transaction. He assisted in those areas to keep the process going.
He kept me informed at each step of the transaction. He educated me in
areas that I was unfamiliar with. He did what he said he would do in a
timely manner. Craig displayed honesty and integrity. He provided exceptional service. Craig was the ultimate professional in all regards. Without question, I will refer him to family and friends. Sincerely, Karen Loeb
Dear Ms. Bergeron, I am writing to tell you how pleased I am to have Craig Whitlock as my realtor. I had
called him about 4 years ago to inquire about a house in my neighborhood
and he has persevered to help me find the right house for me, that I
just purchased in May. Not only do I believe that no other realtor
would have stuck with a client for that extended period of time, but I
can attest to his patience, politeness and professionalism. Even
during the escrow process, he answered all of my questions with a level
of expertise that I doubt other realtors aspire to. He helped to
educate me along the way, while fully supporting my decisions and
respecting that they were inevitably mine to make. Furthermore,
he not only negotiated gallantly on my behalf but he also caught
several mistakes made on behalf of the seller and escrow company which
saved me future headaches and possible litigation. I have
been recommending Craig to anyone I encounter who is even thinking of
buying or selling property simply because it is in their best interests
to have someone like him in their corner. Perhaps
you are aware of what a stellar employee he is already, but it was my
pleasure to write this letter and tell you how grateful I am to have him
as my realtor. Sincerely, Julian Moses
Dear Ms. Bergeron: I
seldom have the time to stop and make note of remarkable service. In
this instance, I take exception as my experience with Craig Whitlock of
your office merits such effort. His assistance and guidance on my first
home purchase on Westgate Avenue was absolutely stellar and I wanted
you to know what a great resource he is to your office. Craig
was a pleasure to work with. Over the course of my search he helped me
to refine my criteria and had the patience to work with me in finding
the right place for me. The intricacies and details of purchasing a
home are far too tedious for a buyer to deal with and Craig made sure I
never had to. He
seamlessly guided me through the entire process and made sure
everything was taken care of. Further, he even went the extra distance after
the purchase to make himself available with whatever details I needed
attended to. His experience was evident and client service a full 10
which together make me recommend him to anyone who demands excellence. Sincerely, Gil Moran
Steve, Rachel and Gregg Spiegelman
We were informed by the main switchboard that you are Craig Whitlock's
Manager. We can only imagine that this is one of hundreds of letters
you receive of this kind. Nonetheless, we would not let the moment pass
without sending our own.
Craig Whitlock not only surpasses all other Brokers as it relates to
customer service, kindness, patience, knowledge, persistence and an
overall earnest interest in his client's lives/needs, he has simply
broken the mold for all in the client service business.
Our experience with Craig in renting a house was so pleasurable, we
immediately asked him to be our broker as we searched for the perfect
home for our upcoming family.
Using the word "perfect" is not an accident. That is exactly what Craig
was looking for, within our requirement list, and what he demanded from
all others we dealt with along the way.
He never hesitated to express an honest opinion, all the while ensuring
we knew that no matter what, he would support us and our decisions as
best he could.
Colleagues that he recommended for our needs along the way all stood up
to the high, high standards he had set and all serviced us with the
utmost respect as they knew we were Craig's clients.
We have truly purchased our dream home...both because we love our new
house and because the process was dreamlike in its ease and lack of
stress...all because of Craig.
We have already recommended Craig to friends and colleagues and jump at the chance to mention his name to anyone in the market.
We are almost saddened this is all over as he has become a part of our lives.
We only wish there were more people like Craig Whitlock in the world...then maybe life would be a little bit easier for all.
Sincerely,
